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Customer Service

How do I place an order?
Purchase orders may be submitted by phone, fax, US mail, E-Mail or through our web site at http://www.medsupplypartners.com.

Phone orders are accepted Monday through Friday from 8 AM to 5 PM Eastern Time.

By Telephone:
Toll Free: 1-877-633-7779
Local: 404-691-0042

Faxed, US Mail and E-mail orders can be received 24 hours a day, 7 days a week.

By Fax:
Local: 404-691-0907

By US Mail:
MedSupply Partners
3715 Atlanta Industrial Pkwy, Ste B
Atlanta, GA 30331

By E-Mail:
service@medsupplypartners.com

Please specify catalog number, product description, quantity and price.
How can I find which of your items best matches my current product(s)?
We can cross reference your current product(s) quickly and efficiently. It’s simple, call us at 1-877-633-7779 with your current distributor or manufacturer’s part number and a brief description. You can also email the information to service@medsupplypartners.com
Is MedSupply involved with any E-procurement systems?
MedSupply has catalogs on the Sciquest, Ariba and Aravo systems. Call us at 1-877-633-7779 for more information.
What if I forgot my password?
If you happen to have misplaced your password, our website will be happy to send it to your email. To reset your password:
  1. Click on the Forgot Password link at the top right.
  2. Enter your email address.
  3. Click Submit
Your new password will be emailed to you. If you need additional assistance please contact us at service@medsupplypartners.com.
What credit cards do you accept?
We accept MasterCard, VISA, and American Express.
When and how will my order be shipped?
We strive to ship orders within 24 hours of receipt. We ship via FedEx Ground, United Parcel Service, or a common carrier unless otherwise requested. Overnight or second day delivery is available for an additional fee. Certain hazardous items may have shipping restrictions and may require additional hazardous and handling charges.
Do you accept standing orders?
If your research calls for regular delivery of a product, we can offer you standing order service. To find out more about standing orders, please contact our Customer Service Department at 1-877-633-7779.
What are your payment terms?
Upon approval, terms of payment are Net 30 days. We accept payment by check and credit card
How can I set up a credit account with MedSupply Partners?
If you would like to set up a credit account, please click here to fill out our credit application and fax back to 404-691-0907 or email back to service@medsupplypartners.com

If you like to pay by credit card, you will not need to fill out a credit application

Please make sure that all areas are completed. Please note that incomplete credit applications cannot be processed. If you have any questions regarding the application, please contact us at 1-877-633-7779 or 404-691-0042.
What if I need to return an item?
MedSupply Partners warrants its products to be free of defects in material and workmanship. We will replace defective products at no cost to you. Please call customer service at 1-877-633-7779 if you encounter any problems with our products. Please complete our short Product Return Request Form and fax it to us at 404-691-0907 or email it to service@medsupplypartners.com so that your return can be processed.

Return authorization numbers will be issued for all approved returns. Unauthorized returns will not be accepted. Returns cannot be processed on orders older than 30 days. A 30% restocking charge is applied to returns on correctly filled orders of non-defective product. Return transportation may be prepaid in certain cases.

Items not returnable for credit include: sterile products, opened or damaged containers, material past its expiration date or with an expiration date too short for resale, material requiring refrigeration, radioactive material, custom or special orders, Controlled Substances and DEA List 1 Chemicals.
Some items were damaged when received. What do I do?
Call customer service at 1-877-633-7779 as soon as the damage is discovered.
How do I request a sample?
Many of our products are available to sample. Please click here to fill out our sample request form. Your request will be forwarded to customer service to be processed.
How do I request a custom quote for an item?
You may request a quote by clicking here to fill out our quote request form. Your request will be forwarded to a sales representative in your area for further assistance on pricing.
How do I request a MSDS sheet?
You may request a MSDS by clicking here and filling out the form. Your request will be forwarded to customer service for processing.
How do I request a C of A?
You may request a C of A by clicking here and filling out the form. Your request will be forwarded to customer service for processing.
Does MedSupply Partners have a GSA Contract?
MedSupply Partners is a General Services Administration contract holder. Our current contract number is GS-07F-046AA. Items on our contract include pipet tips, filter tips, PCR tubes, microcentrifube tubes and many others. For access to online ordering, order history, easy re-ordering, wish lists, and GSA pricing, please register or log in. If you are registering for the first time, please email us so that we can confirm your access to GSA pricing. More information is also available online at the GSA eLibrary. Enter the contract number "GS-07F-046AA" into the search field on the GSA eLibrary site.